Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@sirvanperfumes.com. Please note that returns will need to be sent to the following address: [63 HAIG STREET, SOUTHBANK 3006]Â
If your return is accepted, weâll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@sirvanperfumes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weâve approved your return, please contact us at contact@sirvanperfumes.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
To start a return, you can contact us at sirvanofficials@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, weâll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sirvanofficials@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase.
Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weâve approved your return, please contact us at sirvanofficials@gmail.com.
Returns & Exchanges
We want you to love every drop of Sirvan. If your purchase isnât quite right, you may request a return within 7 days of delivery.
Eligibility Checklist
- Item is in original, unused condition & sealed packaging.
- Proof of purchase is provided (orderâŻ# or receipt).
How to Start a Return
Email sirvanofficials@gmail.com with your orderâŻnumber & reason for return. Our concierge will reply with a Sendle return label and packing instructions.
Return Shipping Cost
A flat AUDâŻ$12 Sendle label will be deducted from your refund. (Original shipping fees, if any, are nonârefundable.)
Refund Timing
Once your parcel is received and inspected, approved refunds are issued to the original payment method within 10 business days. Bank processing times may vary.
Damages & Issues
If your order arrives damaged or incorrect, contact us within 48âŻhours of delivery â weâll arrange a complimentary replacement or refund.
Exclusions
Nonâreturnable items include:
- Gift cards & promotional items
- Opened or partiallyâused fragrances
- Garden of the Sands Collection (limited edition, final sale)
This policy does not limit any rights you may have under Australian Consumer Law.